Do you offer Refunds or Exchange?

Due to the nature of our product we cannot accept exchanges or returns on non-faulty items so carefully cross-check your order before checking out.

When is an exchange applicable?

If you receive a product that is broken or damaged, you may contact customer service within 24 hours for a replacement. If an unused damaged product is reported within 24hrs, the item(s) will be picked up. After thorough investigation, you may receive an exchange with the same product.

How do I change or cancel my order to get a refund?

In an effort to ship out your products efficiently, we immediately begin processing your order as soon as it is placed. Unfortunately, once orders are submitted, they cannot be cancelled or modified.

My Item(s) arrived damaged, what should I do?

Please contact us immediately on +234 8143701734 or support@kokobykhloe.com.

 I typed in the wrong address and need to change it

Please contact us immediately on +234 8143701734 or support@kokobykhkhloe.com. However, once orders are processed, they cannot be cancelled or modified. Where a wrong address is provided, and items are undeliverable at first attempt, you will be charged for a second delivery attempt.

Am I able to pickup my order or drop off a return?

Orders purchased online cannot be picked up in store as these purchases are sent directly to our delivery company. All returns are to be addressed with our online Customer Service team.

I have received an incorrect item

We apologise if there has been an error with your order and you have received an incorrect item.
Please report any instances of wrong items to our customer service team by completing the Contact Us form.

If you have already contacted us via this method, you will have received a reply to your inbox confirming your request has been received. Please reply to this email with the following:

Please specify the item(s) you should have received and the item(s) you have received in its place.

Attach images of the wrong item(s) as this will help our customer service team resolve this for you without delay.

Please do not dispose of any item(s) or packaging until we have responded, as we may need to examine or investigate further.

Complaints:
If you are not happy with the quality of the products or the service you receive from us, please send an email to support@kokobykhloe.com to enable us resolve any issues effectively.